Support Coordination
A single point of contact to organize all aspects of your care
Who it's for
Ideal for complex needs, frequent hospitalizations, NRI families coordinating from abroad, or where multiple providers are involved. Our coordinators ensure seamless care management.
Complex Health Needs
Multiple conditions requiring coordination between specialists
Families Abroad
NRI families coordinating care from overseas
Multiple Providers
When several healthcare services need coordination
What Your Coordinator Does
Comprehensive Assessment
Biopsychosocial review, risk assessment, caregiver capacity evaluation, and home environment analysis.
Personalized Care Plan
Clear goals, visit schedules, escalation thresholds, and defined responsibilities for all team members.
Service Navigation & Scheduling
Coordinate nursing, rehab, medical appointments, transport arrangements, and equipment referrals.
Hospital & Discharge Liaison
Reconcile discharge instructions, ensure safe handover, coordinate medication reconciliation.
Family Communication
Regular updates via MyCareTeam.online, shared notes, secure messaging, family conferences.
Support Packages
Choose the level of coordination support that matches your needs.
Basic Support
Monthly coordinator check-in + care plan updates
Standard Support
Fortnightly check-ins + one home/tele visit per month + provider coordination
Intensive Support
Weekly check-ins + complex provider orchestration + after-hours escalation
Risk & Safety Management
Proactive safety planning to prevent complications and emergencies.
- Falls Prevention Plan: Environmental assessment and modification recommendations
- Pressure Injury Prevention: Positioning schedules and equipment guidance
- Infection Control: Hand hygiene, wound care, and isolation procedures
- Emergency Planning: Clear escalation pathways and emergency contacts
Quality & Oversight
Continuous monitoring and improvement ensure the highest standards of care coordination.
Documentation Audits
Regular review of care documentation and compliance
Outcome Tracking
Monitor progress against care goals and health outcomes
Incident Follow-up
Systematic review and prevention of adverse events
Continuous Improvement
Regular updates to care processes and service delivery
Expected Benefits
Professional coordination delivers peace of mind and measurable improvements in care quality and family satisfaction.
Clearer Care Plans
Well-defined goals and responsibilities for all team members
Fewer Gaps in Care
Seamless transitions between services and providers
Reduced Caregiver Burden
Professional support reduces stress on family members
Faster Response to Issues
Proactive monitoring prevents problems from escalating
Funding & Insurance Support
We help navigate the complex world of healthcare funding and documentation requirements.
Insurance Claims Documentation
Comprehensive documentation to support funding applications
Government Scheme Navigation
Guidance on available government healthcare support programs
Cost-Effective Care Planning
Optimizing service mix to maximize value within budget constraints
Let us coordinate your care journey
From assessment to ongoing support, our coordinators ensure every aspect of care works together seamlessly.