Privacy Policy

1. Information We Collect

Primacy In-Home Care India collects information to provide better services to our patients and their families. The types of information we collect include:

• Personal identification information (name, address, phone number, email)
• Medical history and health information necessary for providing care
• Insurance and payment information
• Emergency contact information
• Care preferences and requirements

2. How We Use Your Information

We use the collected information for:

• Providing and managing healthcare services
• Coordinating with healthcare providers and hospitals
• Processing payments and insurance claims
• Communicating about appointments and care updates
• Improving our services and patient care quality
• Complying with legal and regulatory requirements

3. Information Sharing and Disclosure

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for claims processing
• Family members you've authorized to receive information
• Government authorities when required by law
• Our technology partner MyCareTeam.online for care coordination

We never sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and audits
• Staff training on data protection and confidentiality
• Access controls and authentication measures
• Secure data storage facilities

5. Your Rights

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of non-essential communications
• File a complaint with regulatory authorities

6. Cookies and Website Analytics

Our website uses cookies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings. We use analytics to understand how visitors interact with our website and improve our services.

7. Children's Privacy

We provide services to patients of all ages. For patients under 18, we require parental or guardian consent for treatment and information collection. Parents/guardians have the right to access and control their child's information.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes through our website or direct communication. Your continued use of our services after changes indicates acceptance of the updated policy.

9. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: