Frequently Asked Questions
Everything you need to know about Primacy In-Home Care
What areas of Kerala do you cover?
We currently serve Kottayam, Ernakulam, and Pathanamthitta districts as part of our Kerala pilot program. We're expanding to additional districts throughout 2025. Contact us to check if we serve your specific area.
Who delivers the care?
Our care team includes registered nurses with current Kerala Nursing Council registration, certified caregivers, physiotherapists, and care coordinators. All staff undergo comprehensive background checks, police verification, and ongoing training. We ensure qualified, experienced professionals deliver your care.
Can you start quickly after hospital discharge?
Yes, we specialize in rapid discharge transitions. Once we receive your referral, our clinical team conducts a triage assessment within 4 business hours. For urgent cases, we can often begin care within 24-48 hours of hospital discharge, ensuring continuity of care.
How do you ensure quality and safety?
Quality and safety are our top priorities. We maintain robust protocols including: background-verified staff, evidence-based care protocols, regular clinical supervision, incident reporting systems, family feedback programs, and continuous improvement processes. Our international partnerships ensure premium quality standards.
What are the costs and payment options?
Our fees vary based on the type and frequency of care needed. We offer transparent pricing with no hidden costs. Payment options include direct payment, insurance claims assistance (where applicable), and flexible payment plans. Contact us for a personalized cost estimate after your free assessment.
How does MyCareTeam.online keep my data secure?
MyCareTeam.online uses enterprise-grade security including encrypted data transmission, secure cloud storage, role-based access controls, and comprehensive audit trails. Only authorized care team members and family members can access your information. We comply with international data protection standards and Indian privacy regulations.
Can I change or cancel visits?
Yes, we understand that care needs can change. You can modify your care schedule, change visit times, or cancel services with appropriate notice through MyCareTeam.online or by contacting your care coordinator. We work with you to adjust care as your needs evolve.
Do you work with doctors and hospitals?
Absolutely. We coordinate closely with your treating physicians, hospital discharge planners, and other healthcare providers. Our nurses maintain regular communication with your doctor, and we provide detailed care reports. This ensures seamless, coordinated care across all your healthcare providers.
What if there's an emergency during a care visit?
Our staff are trained in emergency procedures and maintain 24/7 access to clinical support. In case of a medical emergency, we follow established protocols including immediate medical response, family notification, and coordination with emergency services. Our MyCareTeam.online platform provides real-time communication during critical situations.
Is there a minimum commitment period?
No, there's no minimum commitment period. Our services are designed to be flexible and responsive to your changing needs. Whether you need short-term post-surgical support or long-term ongoing care, we adapt to your requirements without locking you into extended contracts.
How do I know if in-home care is right for me or my family member?
Our free in-home assessment helps determine if our services are appropriate for your needs. During this assessment, our clinical team evaluates medical needs, home environment, family support, and personal preferences. We'll provide honest recommendations about whether in-home care is the best option for your situation.
What makes Primacy different from other home care providers?
Several key factors set us apart: our international partnerships bringing premium standards, our integrated MyCareTeam.online platform for real-time care coordination, our focus on clinical excellence with registered healthcare professionals, and our commitment to transparency and family-centered care. We combine global best practices with local Kerala healthcare expertise.
Still have questions?
Our team is here to help. Contact us directly or book a free assessment to discuss your specific needs.
Call/WhatsApp: +91-8589-000111
Email: hello@primacycare.in